About Us

Rehab Options Provider Services Service Delivery Model

Rehab Options will meet and exceed your expectations based on our organisations demonstrated history of successful engagement and Return to Work Coordination. Our team uniformly dedicated to achieving outstanding results for injured workers and all other stakeholders in the NSW Workers Compensation Scheme.

Evidence-Based Services

Rehab Options provides evidence-based services via the use of:

- Experienced case management professionals with qualifications across a range of disciplines;

- A triage process to identify the most complementary fit between available staff and injured workers and their specific circumstances;

- Continuous learning for staff both within and outside their specific qualifications to ensure the broadening and deepening of available skill sets;

- Internal supervision and quality assurance by senior staff in every case;

Return to Work Planning

Rehab Options will provide an exemplary standard of service, while also ensuring that services are delivered in a timely, efficient and proactive fashion.

Rehab Options understands that early and comprehensive assessment of injured workers and dedicated and effective service delivery are key to driving successful return to work outcomes.

Unique Features

Rehab Options has been effectively returning injured workers to work in a cooperative, safe and durable manner in our current format since 1999. In the ongoing process, using our protocols, we have been delivering best-case scenarios with our effective and professional liaison with all stakeholders.

Rehab Options has the ability to provide a range of services directly to injured workers in an integrated fashion. At our Miranda premises, Rehab Options has two dedicated gymnasium spaces equipped with a range of modern exercise equipment on site, meaning greater convenience for workers who are able to access services on site. Rehab Options has been prescribing effective treatment through its Work Conditioning service with excellent results.

Rehab Options Group's staff are pleased to engage directly with injured workers to facilitate their recovery by addressing practical needs such as travel, family care, medical assistance, interpreting services and counselling.

Rehab Options has collaborated with several clients to create documents for injured workers in a range of languages to facilitate injured workers' understanding of the return to work process and to provide fair and equitable access to important information regarding the recovery process.

Rehab Options Provider Services Service Delivery Model - Adopting a Biopsychosocial Approach

Rehab Options will adopt a biopsychosocial approach to rehabilitation practice and procedure and recognises that a person's physical, psychological and social factors all play a role in their ability to recover and return to work.

By addressing each of these areas, Rehab Options will develop a comprehensive and effective plan for the worker's recovery.

In terms of the biological aspect, Rehab Options will address any physical injuries or illnesses that are preventing the worker from performing their job duties. This will involve working with medical professionals to develop a treatment plan and co-ordinating with the worker's employer to make any necessary accommodations in the workplace.

In terms of the psychological aspect, Rehab Options will address any emotional or mental health concerns that are impacting the worker's ability to return to work. This may involve providing informal or formal counselling or therapy to help the worker cope with any stress or trauma related to their injury or illness. In appropriate cases, Rehab Options will act to ensure injured workers have access to specialist health and treatment services and will advocate as strongly as required for priority to be given to cases of urgent need.

Finally, in terms of the social aspect, Rehab Options will work with the worker and their employer to address any social or environmental factors that are impacting upon the worker's recovery. This may involve working to improve the worker's relationships with their co-workers and their employer or addressing any issues related to job satisfaction and performance.

Overall, by considering all of these factors and working to address each one, Rehab Options will help injured workers to recover and return to work in a safe, efficient, effective and durable manner.

Rehab Options and its related entities currently provide services to a range of clients including, but not limited to: Occupational Health Safety & Environmental advice, safety management plans, Safe Work Method Statements, task analyses, workplace assessments and functional assessments. As a result, Rehab Options' staff has considerable practical experience earned across a variety of industry sectors which will be used to ensure both injured workers and employers feel that they have appropriate input into the recovery at work process.

Proper monitoring of a worker's recovery over time will also enable Rehab Options to identify the risk of any recurrence of the injury or illness. A key aspect of this process is providing education to the worker and the employer about any risk factors associated with the injury or illness and providing strategies to reduce the risk of recurrence.

In monitoring a worker's recovery over time, Rehab Options will help to set realistic expectations for the worker, employer and associated stakeholders regarding the expected time frame for, and extent of, recovery, the identified needs for any additional support in the process and the ultimate return to work.

Rehab Options is committed to achieving optimal outcomes by ensuring that each injured worker's recovery plan is effective and sets out realistic expectations for all parties involved. Rehab Options will identify and address any barriers to recovery, strive to prevent recurrences and any secondary conditions and thereby achieve outstanding results for injured workers and all other stakeholders.

Service Delivery Model - Effective and Coordinated Communication

Additionally, Rehab Options Provider Services will engage in regular communication with all health professionals involved in the worker's care to ensure that they are aware of the worker's recovery plan and that it aligns with their medical treatment.

Rehab Options will ensure effective and co-ordinated communication with stakeholders is maintained throughout the workplace rehabilitation process by conducted regular and detailed case conferencing to achieve the best available outcomes. Wherever possible, Rehab Options is committed to in-person case conferencing to ensure personal support for injured workers as their recovery progresses.

Rehab Options will ensure that all parties are aware of their roles and responsibilities and have access to the information they need to make informed decisions. Rehab Options will also provide education and training to stakeholders on effective communication techniques, such as active listening and open-ended questioning, to encourage open and honest dialogue.

Ultimately, our goal as a workplace rehabilitation provider is to create a collaborative environment that fosters open and effective communication. By doing so, Rehab Options can support injured workers to return to work safely and successfully and help to reduce the physical, emotional and financial impact of workplace injuries and illnesses.

Service Delivery Model - Person-Centred Service Delivery

Rehab Options Provider Services (Rehab Options) will use a range of strategies to ensure that a worker's choices, background, and social and environmental factors are taken into account when providing workplace rehabilitation services.

In seeking to understand the worker's background, even before providing services, Rehab Options will make sure it understands the worker's personal circumstances, including their cultural, social, and economic background, as well as any previous experiences or challenges that may impact upon their recovery.

Rehab Options will involve the worker in the rehabilitation process and encourage them to participate in setting goals and developing a treatment plan. This will ensure that the worker's preferences and priorities are taken into account.

Rehab Options acknowledges that a person-centred approach focuses on the individual worker and their unique needs, rather than adopting a one-size-fits-all approach. Rehab Options will tailor its services to the worker's specific needs and preferences.

At the same time, Rehab Options is aware of the need to understand and sensitively address any unhelpful or misguided preconceptions of the workers compensation process which may exist from either the worker's perspective or within the worker's immediate circle of support and influence. Adroitly managing expectations is a key aspect of engagement with all stakeholders and this is especially the case with the person at the heart of the exercise, the injured worker.

Rehab Options will encourage the worker's active participation in their own recovery journey by providing them with appropriate education and resources to help them understand their injury or illness and how to recover from it, or otherwise best manage it moving forward.

Rehab Options will take into account all relevant social or environmental factors that may impact upon the worker's recovery. This might include working with the worker and the employer to address any issues related to job satisfaction or working conditions.

Fundamentally, Rehab Options understands that building a relationship of trust between the provider, the worker and the employer is key to ensuring that the worker's needs are taken into account and that they feel comfortable sharing their concerns and preferences.

Service Delivery Model - Return to Work Planning Requirements

Rehab Options Provider Services (Rehab Options) considers the key elements of planning a successful return to work for an injured worker using SMART goals would include:

- Specific

- Measurable

- Achievable

- Relevant

- Time-bound

In conclusion, Rehab Options will use SMART goals when planning a return to work for an injured worker to ensure that the return to work plan is clear to all parties, meets the needs of the worker and will increase the worker's chances of a successful return to work.

Collaboration

As noted above, Rehab Options considers effective and co-ordinated communication with, and collaboration between, stakeholders is essential in the return to work process for the key reason that injured workers deserve the best efforts of those engaged in the process to assist them to achieve optimal outcomes.

Rehab Options will work collaboratively with all stakeholders to improve co-ordination between the worker (and their family or other support persons), their healthcare providers, the employer and the Scheme Agent to ensure that everyone understands and works together towards the same goals.

Rehab Options considers that by including all relevant stakeholders in the planning and implementation of the return to work plan, everyone involved gains a better understanding of the worker's needs, their injury and the support required to facilitate their return to work.